My order is missing a product or the products are damaged, what should I do?
In case of problem with the products of your order, we invite you to contact the N.A! customer service via the “Contact Us” section.
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In which country can I be delivered?
Delivery is available in France, Germany, Belgium, Netherlands, Luxembourg, United Kingdom, Ireland, Italy, Spain, Portugal, Austria, Denmark, Hungary, Poland, Czech Republic, Slovakia, Estonia, Latvia, Lithuania, Greece, Finland, Norway and Sweden.
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How do I know when I will be delivered?
When you place an order, an email containing your order summary is sent to you. Once the order is shipped, you will receive an email with the tracking number of your package.
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What are the delivery times ?
Delivery time for Metropolitan France: 2 working days
Delivery time for Europe: 5 working days
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What are the delivery prices?
Metropolitan France: 5€ (free delivery from 40€ of purchase)
Germany, Belgium, Netherlands, Luxembourg: 9€ (free delivery from 60€ purchase)
United Kingdom, Ireland, Italy, Spain, Portugal, Austria, Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania : 10€ (free delivery from 60€ purchase)
Greece, Finland, Norway, Sweden: 12€ (free delivery from 60€ purchase)
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Can I modify or cancel my order ?
Once your order is placed, it is impossible for us to cancel or modify it.
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What payment methods are accepted on the N.A! website?
The payment of your purchases is made by credit card (Visa, Eurocard/Mastercard, American Express).
